Q: What payment methods do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: What currency are your prices listed in?
A: Our store prices are listed in US dollars (USD).
Q: Do you have physical stores or only an online store?
A: We currently do not have any physical stores. We sell exclusively online.
Q: Do you ship internationally?
A: Yes, we ship to almost every country worldwide.
Please note that international orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict your specific charges. For more information on your country’s customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may provide information on how to pay these charges upon delivery.
Q: Do I need to sign for delivery?
A: You do not need to sign for the delivery.
Q: Where do you ship your products from?
A: We ship from our warehouses in the United States, the United Kingdom, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to pass on savings to our customers and offer exceptional products at highly competitive prices.
We sample every item and even visit factories to ensure top quality and sustainable practices.
Q: How long does it take to ship my product?
A: Please allow 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery time (ETA)?
A: Depending on your location, delivery may take between 7 to 30 days. Rest assured, we will send you your tracking number as soon as your product is shipped.
Q: How do I return or exchange an item?
A: We firmly believe in the quality of our products. That’s why we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).
If for any reason you’re not satisfied with your product, simply return it to us and we’ll refund or exchange it — your choice — within 30 days, no questions asked.
Please contact us via email at (email) first, and we’ll provide the proper return address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We do not provide return shipping labels.
⚠️ Also note that any return sent without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your inbox within 24 hours of payment. Please check your spam or junk folder as it might have landed there.
Q: What if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message via the “Contact Us” page as soon as possible.
Q: What if I still need help?
A: That’s what we’re here for. Please send us a message via the “Contact Us” page and we’ll be happy to assist you.